Dear subscribers! Please pass metrics from the 1st to 5th of each month and in the case of gas smell, emergency call 104 If gas smell detects, call 104

Contact Centre


Residents of Ternopil Region can get qualified advice on natural gas distribution in the Contact Centre of the Gas Distribution Network Operator PrJSC “Ternopilgaz”.

PrJSC “Ternopilgaz” works in a new convenient format. We remind our Consumers they have an opportunity to receive qualified advice on all issues related to the natural gas distribution and provide gas meters readings five days a week from 08:00 to 17:00 on multi-channel phone numbers:  

      (035) 2 519 904 – UKRTELECOM

(097) 0 519 904 – KYIVSTAR

   (095) 0 519 904 – VODAFONE

Calls from all landline phones are paid according to city and long-distance tariffs, calls from mobile – according to the tariffs of your mobile operator.

Natural gas consumers have the opportunity to:

- submit gas meters readings (from the 1st to the 5th day of each month on working days);

and receive qualified advice on:

- connection of customer facilities to gas networks;

- design and construction of gas pipelines;

- service and repair of gas equipment, etc.

In addition, in order to resolve conflicts in a timely manner, there is a telephone Hotline for complaints and appeals from consumers:

Hotline phone number

0 800 500 904

All calls are free from landline phones and numbers of Ukrainian mobile operators within Ukraine 

Therefore, we draw attention of our Consumers to the fact that you do not need to stand in line or call all gas services to obtain qualified advice or submit gas meter readings. You should apply for one of the three multi-channel numbers:

(035) 2 519 904

(097) 0 519 904

(095) 0 519 904

or by e-mail at the Contact Centre This service is created to make it convenient and comfortable for our Consumers. 

Do not also forget about the “Personal Area”. Area users can see the benefits of this service. After all, it is possible to transfer the gas meter readings and get acquainted with the history of charges without leaving home – it is convenient and accessible to everyone.  

      Reference: Contact Centre of PrJSC “Ternopilgaz” provides information services to residents of Ternopil Region (except the consumers of the city Ternopil and part of settlements of Ternopil District. Households in the villages Dovzhanka, Domamorych, Draganivka, Zaboiky, Pochapyntsi belong to the service of PrJSC “Ternopilgaz”).